All Bizness Inc's systems have operations
in code called try catch blocks. The catch part of the code is only
reached in rare circumstances where the customer has operated the
system in an unusal manner. When this issue arrises,
the customer is notified on the screen that tech support has been
contacted. At that very same time an email is sent to tech
support with the exact code error message so support personnel can easy
track down the issue.
Ticket Support Screens For
problem tracking, Bizness Inc's ticket support screens are built into many
applications (like BizSAS and BizRAS) so the customer can track the
issue. These screens can also allow clients to enter their own issues
that are not automatically sent by the system.